Welcome to Karma Trails website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governors’ relationship with you in relation to this website.
The term “Karma Trails” or “us” or “we” refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
Generals:
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice. For sample itineraries with pricing, please note that all services are subject to availability and all prices are subject to change until services are confirmed.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• The use of any image outside the scope of marketing Karma Trails is strictly prohibited. The use of any image from the site to market or represent any product besides that which represents Karma Trails, constitutes a violation of these terms and conditions.
• All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Karma Trails prior written consent;
• We reserve the right to take photographs throughout the duration of the trip or part thereof and to use the resulting photographs to promote Karma Trails services. By booking with Karma Trails, trip members agree to allow their images to be used in such photographs. Trip members who prefer that their images not be used are asked to identify themselves to the Karma Trails representatives, agents, or guides before and at the beginning of the trip.
Bookings and Payments:
• The connection to this site is using a valid, trusted server certificate;
• The connection to this site is using a strong protocol version and cipher suite;
• All resources on this page are served securely;
• All our prices are in US Dollars;
• Online payments are processed through:
- OPEN PAY Platform, owned by the company OPENPAY, S.A.P.I. DE C.V., Av. 5 de Febrero 1351 Sequoia 102, Col. Felipe Carrillo Puerto, Querétaro, QRO, CP 76138, MEXICO, phone number: +52 (55) 5351 7371, email: soporte@openpay.mx;
• Accepted Payments Methods are Credit and Debit Card (VISA, MASTERCARD, AMERICAN EXPRESS);
or
- STRIPE Platform, owned by the company STRIPE PAYMENTS MEXICO S DE RL DE CV, Bosque de Ciruelo 180, Planta Principal, Bosque de las Lomas, Miguel Hidalgo, DF, 11700, MEXICO, email: support@stripe.com;
• Accepted Payments Methods are Credit and Debit Card (VISA, MASTERCARD, AMERICAN EXPRESS);
During the next 48h after the online booking, one of our Travel Agents will send you the confirmation voucher;
Cancellation Policy:
If it becomes necessary for you to cancel your trip, the following fees will apply and be computed as of the date of receipt of the written cancellation notice.
• All Cancellations must be received in writing to the email address info@karmatrails.com;
• For the High Season (Christmas, New Years, and Holy Week / Easter), a different Cancellation Policy may apply;
MULTIDAY TOURS ANS PACKAGES (with Hotels Booking):
- If the cancellation notice is received more than 60 days before the beginning of the activities: the banking fee (reception and return of payment) will be charged;
- If the cancellation notice is received a minimum of 45 days before the beginning of the activities: 20% of the total amount, plus return banking fee will be charged;
- If the cancellation notice is received a minimum of 30 days before the beginning of the activities: 30% of the total amount, plus return banking fee will be charged;
- If the cancellation notice is received a minimum of 15 days before the beginning of the activities: 50% of the total amount, plus return banking fee will be charged;
- If the cancellation notice is received a minimum of 7 days before the beginning of the activities: 70% of the total amount, plus return banking fee will be charged;
- If the cancellation notice is received less than 7 days before the beginning of the activities: 100% of the total amount will be charged;
- If the customer doesn`t notice any cancellation and doesn`t assist at the meeting point of each activity: 100% of the total amount will be charged;
ONE-DAY TOURS AND TRANSFERS:
For Individuals Travelers (1/9 people):
- If the cancellation notice is received a minimum of 48 hours before the beginning of the activities: the banking fee (reception and return) will be charged;
- If the cancellation notice is received a minimum of 24 hours before the beginning of the activities: 20% of the total amount, plus return banking fee will be charged;
- If the cancellation notice is received the same day of the activity: 100% of the total amount;
- If the customer doesn`t notice any cancellation and doesn`t assist at the meeting point of the activity: 100% of the total amount will be charged;
For Group Travelers (10 and more people):
- If the cancellation notice is received more than 15 days before the beginning of the activities: only the banking fee (reception and return of payment) will be charged;
- If the cancellation notice is received a minimum of 7 days before the beginning of the activities: 20% of the total amount, plus return banking fee will be charged;
- If the cancellation notice is received a minimum of 5 days before the beginning of the activities: 50% of the total amount, plus return banking fee will be charged;
- If the cancellation notice is received less than 5 days before the beginning of the activities: 100% of the total amount will be charged;
- If the customer doesn`t notice any cancellation and doesn`t assist at the meeting point of each activity: 100% of the total amount will be charged;
SPECIAL CONDITIONS OF “Force Majeure”:
If the cancellation is due to unforeseen circumstances, which can cause the possibility of performance of the obligations undertaken at the time of booking, no charges will be applied to the customer. Are considered circumstances of “Force Majeure”:
- Coup d’etat;
- Act of war;
- Acts of God;
- SeHydro-Meteorologicalgical conditions (as Hurricanes, Cyclone, Earthquake, and Dust Storm), which can influence the performance of the activities.
- Pandemics that generate lockdowns and state border closures that affect Mexico or the country of origin of the client.
Each of these circumstances must be demonstrated by the service provider or the customer by submitting official communications and notifications, issued by the government authorities of the countries involved.
The amount paid at the time of cancellation, will be partially considered for a future rescheduling of the services (50%) and partially refunded to the customer.
